IT Support/Helpdesk

Require Urgent Support? Call us on 1300 484 897 or Chat With Us

Benefit from a comprehensive range of IT support
solutions - Onsite & Remote

Quality is key. From maintaining coherent IT infrastructures and their performance to administering complex business tasks, our team of experts will be your number 1 source of trust.

Whether you work remotely or onsite,  the integration of systematic planning in the business’ operations is a mandate. With efficient IT support services, BTG ensures a smooth onboarding process for your business that aligns with your vision and mission. Furthermore, we provide five major support services to our clients as per their needs and demands.

Our IT Support Services

In a world full of IT challenges that can arise at any time, BTG acts as your ray of hope. For businesses that work round-the-clock, we offer flexible support that includes a same-day after-hours response guarantee.

Based in Melbourne, our team of certified IT engineers and consultants offer a range of support services:-

  •   IT Helpdesk Support: Help is just one call away with BTG. If you or your employees face any issues at any time, our telephone and email support will be right at your service.
  • Remote IT Support: Resolving issues remotely is not a problem anymore with BTG’s efficient support network. We can access your workstations and core infrastructure remotely and provide easy and quick solutions.
  •  Onsite IT Support: Not only remotely, but BTG also provides fast response onsite support services in case you’re faced with an emergency. You can also schedule our maintenance services from time to time.
  •  Network Support: Our Network Operations Centre keeps track of devices’ Firewalls, Access Points, Routers, Switches and traffic utilisation to ensure smooth and secure operations.
  •  Security Support: Assistance with Regulatory compliance HIPAA, PCI

Why Choose BTG?

At BTG, we understand that businesses have unique needs, and therefore, we provide them with unique and customisable solutions. Your IT needs must be met and handled only by experts with round-the-clock IT help desk support and much more.

Being in the business for over 16 years, we have managed Business IT for businesses of all sizes. Our company has established its name and trust by delivering continuous and consistent support and services to our clients. No problem goes unresolved with BTG, and we ensure that your business is up-to-date with the latest software and hardware and a super-fast network.

Maximise business efficiency with customised IT support solutions from our team of experts at BTG.

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